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Unlocking phone
mikael_gagoshidze

Hi

I have a Verizon phone, Moto x 2013 (1st gen). I live in Georgia (country not the state), thus I have some trouble using it. When I insert my Georgian SIM card It says that SIM is not from Verizon and It does not receive a signal. I heard that after 12 months it's possible to unlock your phone. What can I do to make my phone work with Georgian SIM card?

thank you!

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Correct Answers
Re: Unlocking phone
vzw_customer_support
Customer Support

I know the importance of having a working phone. I'll be happy to help point you in the right direction. All Verizon Wireless 4G LTE devices are automatically factory unlocked by the manufacturer. We are just a wireless provider that provides wireless service in the United States. We don't have the ability to unlock devices of any sort. Please contact your SIM card carrier or Motorolla Support: https://mobilesupport.lenovo.com/us/en/.

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Unlocking phone
vzw_customer_support
Customer Support

I know the importance of having a working phone. I'll be happy to help point you in the right direction. All Verizon Wireless 4G LTE devices are automatically factory unlocked by the manufacturer. We are just a wireless provider that provides wireless service in the United States. We don't have the ability to unlock devices of any sort. Please contact your SIM card carrier or Motorolla Support: https://mobilesupport.lenovo.com/us/en/.

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Unlocking phone
mikael_gagoshidze

Thank you very much!

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Re: Unlocking phone
Ann154
Expert
Expert

You should also verify the Verizon model of the Moto X 2013 (1st generation) is compatible with your local carrier.

http://www.phonescoop.com/phones/phone.php?p=4135

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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