Child Item

Site Totals

61363 Questions Answered 267 Categories

Can't redeem my Verizon Dollars to my bill

I am writing to express my HUGE frustration with the process of redeeming Verizon Dollars towards my bill. I’ve spent several days and countless hours on the phone trying to sort this out, but no one at Verizon seems to know how to redeem it. Despite multiple transfers (every time I called!), no one has been able to help me, and I’m left without a resolution.

I’ve tried using MyVerizon.com, the My Verizon app, and the Verizon Visa Card app—my Verizon Dollar balance is shown in the App (I have a screen shot), however, I cannot redeem them towards my bill, and here are the specific issues I’ve encountered:

When I click the redeem button next to my verizon dollar balance, in the app, it just takes me to the verizon visa card advertisement, not the redemption page (what a joke!)
There is no option to use Verizon Dollars to pay bills on the website.
Despite numerous phone calls and online chats, no one seems to know anything about how to redeem Verizon Dollars for verizon bill payments.
One time, during the phone conversation, it escalated to an advisor, who even suggested I go to a local store, which seemed like an easy way to get rid of me — extremely unprofessional.

It’s incredibly disappointing to have spent so much time on this with no resolution. Verizon advertises the Verizon Visa Card rewards heavily, yet the system doesn’t work as promised. This should be a straightforward credit card reward redemption, not a hassle. I have also seen so many similar complains on the internet and reddit and also here -- someone up in the management level should look into this - otherwise, I am afraid that BBB/FCC and/or lawyers would start look into this if it remains so difficult to redeem the promised rewards.

I expect Verizon to fulfill their promise and fix this issue immediately.

Comments

Verizon_Support

Hi V-Dollar-Issue, I sincerely apologize for the frustration and inconvenience this has caused. So I can better assist, I will be reaching out via Private Message.

-Red

bell239

Hi, when you sigh in in your A/C, go to PAY BILL, use Verizon Dollars to pay......

TudorCityManNY

That doesn't help if there is no sign of the option to use Verizon Dollars. It disappeared from my account.

Verizon_Support

When did you notice the option disappeared? Can you please try clearing your app/browser history and try again. Make sure your phone is running on the most current software as well.

-Jazzy

E321

There is a chance that the issue is at the ownership/manager permission level on the account. Are you the only person on the account? We are having this problem and I think it's because the account is wonky as to who has ownership and manager permission. Try making sure you are set up as owner on the website (not on the account -- Verizion owner is the name on the bill). This is at the website permissioning level. Good luck. I have had a similar experience with Verizon systems being deficient, and their Reps not knowing how to help.

mpineiro07

This is happening to us as well. It says we have $95 on the credit card app but when we click on redeem it's says we have $0 on the next page. Why is it so hard to use?

Gramsey1

Im sick of this... still no help

Verizon_Support

Hi there! It looks like we've sent private messages with no response. Please be sure to check your inbox for our messages so that we can get you taken care of as quickly as possible!

-Necia

Lgmoorm722

I’m having this exact issue. I’ve been on the phone 3 times for hours with no resolution and no one being able to tell me how to fix it. Or being hung up one during numerous transfers. I can see the Verizon dollars in the Verizon app but when I hit apply to bill it says experiencing a technical issues. Please try again later. Did you ever get any resolution?

Verizon_Support

We hate to see that this has not been resolved for you. Be on the lookout for a private message so that we can take a look at this.

-Joe

ykovarskiy

I am having this exact issue.

piratetales

I have the same problem. It seems that Verizon doesn't want us to use Verizon Dollars to lower our bill: apparently Verizon would rather force us to pay more instead.

Virgogirl922

I am having the same issue. Agents over the weekend tried to help but never really understood the issue. One of them was "Inside Sales" (he said his name was "Gabby") and started off by calling me a beautiful lady and tried to sell me on Verizon Internet. I navigated that "creepy" call and at the end he promised me the issue would be fixed on Sunday. I tried Sunday and today, still can't apply my Verizon Dollars to my bill. Help me Verizon or you are going to lose an loyal, 14 year customer!

Verizon_Support

We want to make sure you can use your rewards as expected. Have you tried redeeming directly through the My Verizon app using these steps?
Sign into your My Verizon wireless account
Choose Bill from the top menu, then choose Payment options. If you have Verizon Dollars, you'll see the option to apply them to your bill.

Here is a link with more helpful information on how to apply your Verizon Dollars. Scroll to the section labeled "Earning/using Verizon Dollars"
https://www.verizon.com/support/verizon-visa-card-faqs/

-Jazzy

Verizon_Support

We want to help! Be on the lookout for a private message so that we can assist.

-Joe

Verizon_Support

We're here to help! Look out for a private message so we can look into your Verizon Dollars with you.

-Katie

clr951

I am having the same issue and have been for the last 12 months. I have over $600 in verizon dollars, and no one seems to be able to help me. This is such a joke. I've spent over 20 hours on the phone with verizon at this point. It is unbelievable how difficult it is to obtain these dollars.

clr951

OMG! I was just on with Verizon for the 100th time for about an hour, and the rep just disconnected our call. This is so annoying. It is absurd that it is this difficult to apply verizon dollars. Grrrrr! I feel so helpless.

Jpchurch11

I have the exact same problem been on the phone for hours. Been to the Verizon store even no one can help me.

bell239

Try to click The Verizon dollar to AUTO PAY,Let the AI to run.

Verizon_Support

Hello clriedel, we want to help review your Verizon Dollars. So, we can better assist, we will be reaching out via Private Message.

-Sarge

Verizon_Support

We're sorry to hear you've been having trouble redeeming your Verizon Dollars, Jpchurch11. We appreciate your efforts and want to help. Please tell us more about what's happening. Have you ever been able to redeem your Verizon Dollars?

-Danielle

Jonnie327

Iv been waiting a couple montha for a resolution on this same matter. Sync and verizon keep bouncing me back and forth. I still have no resolution. Currently sitting at over 1000 dollars in rewards i cant use. Iv invested multiple hours to this issue now. When will this get resolved?

Verizon_Support

We certainly want you to get all your Verizon Dollars, sending over a private message to help.

-Kristen

3860ycb

Did anyone solve this problem?

Child Item