i can’t get Verizon to help me with this error message. I have several calls and an open ticket. How do I get someone to help me
We encountered an error while processing your internet router details are not available at this time
Hello, Smk31. Having access to your account details is a much. Help is here. Do you have the latest ticket number so that we can check the status on it?
-Natasha
I do have a ticket number. It is still open and I have not received an email from Verizon support at all. How can i get a response or talk to someone about the account. I have made 5 calls with each one trying to restart my modem and no one to look at my account details.
thanks
Thank you for sharing those details with us, Smk31. I know I would be equally frustrated if I was having the same experience when trying to get support. We can take a look at the ticket to see what the status is so that you can manager your home internet online. Please be on the lookout for a private message from us, since we will need account access to assist.
-Joseph
Start a new topic or ask questions in the open forum.
