I used to be able to log on and choose a number on my account and see current calls or texts. As of about March that disappeared. Ive talked to three customer service reps and one supposedly put in a ticket and it was going to be fixed in three days but it wasnt the other two claimed it was still on the site. It is not. Why cant I see my current logs anymore?
Oh, no! Shadyladysd, dealing with service issues can be frustrating, especially if you are encountering My Verizon call/text log issues. Verizon is here to help.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
Same issue and canโt get any help with it
Hello, Pk501,
Weโve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.
In the meantime, customers may have the ability to track data usage on their devices.
Google: Settings>>Network & Internet>>SIMs>>App data usage
Samsung: Settings>>Connections>>Data Usage>>Mobile data usage
Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.
Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.
Call history for each mobile line on the account will also be printed on the monthly billing statement.
We apologize for the inconvenience, and sincerely appreciate your understanding.
-Natasha
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
Iโm having the same issue and AI keeps avoiding answering my question and I canโt get a real person on the app, to respond for like an hour. So frustrated with their new layout and obviously taking that feature away. Did you ever get an answer, from Verizon?
Having access to view your logs is crucial, and we'd like to help. To better assist, tell us a little more. Did you access the account owner or account manager/authorized user profile? Are you using the mobile app or the website?
~Maria
Iโm using my mobile app. Iโm the account manager. Of course Iโm an authorized user.
Thank you for confirming that for sure. We only ask as sometimes a customer's profile may be set to member and that is why it does not show the details. We will be sending you a privates message so that we can better assist you today.
-Rosie
I have been having the same issue. AI sends me the link in the Verizon app. I click on it and it has the title of the usage and the lines are there outlining it but itโs a black screen. Why does it matter if I am the account owner or manager? I am his wife so that makes us both the owner. I will say though you make one us the manger and thatโs not right. So tell me why you have not fixed this problem on your app. I called and complained about this months ago.
Same issue, current call and text logs are missing. Iโm using the My Verizon app
@Rytra wrote: Same issue, current call and text logs are missing. Iโm using t he My Verizon app
Rytra, sorry you're having a little trouble viewing current usage. To get a few more details, are you seeing the same issue if you sign-in via our website? Are you the Account Owner or Manager in My VZ?
-John
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