Detailed usage MIA - again

angierenae
Newbie

Does anyone know where Verizon moved the detailed usage tab to now? It seems like every time a new cycle starts… They move it somewhere and then I can never find it. Like I wanna know if somebody called me at 4:15… Who was it? How long was I on the phone… Like that detailed usage. Not just tell me you’ve used 96 minutes. Every month I had to search for the thing. And now it’s gone again

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vzw_customer_support
Community Manager
Community Manager

Hello! You can review your current usage online using your MyVerizon account using the following steps. 

1. Sign in to your MyVerizon account.
2. Click "Account" at the top of the page.
3. Select "Usage" from the additional options that appear.
4. Choose "Usage overview".
5. From the "Choose a line" drop-down menu, select the phone number you wish to review.
6. Select the "minutes details" option to see the current calling records for that line.

This will give you a complete breakdown of your current calls. Older calls can be reviewed on previous bills, which can be found in the Billing section > Documents & receipts. 

We're always here to provide additional support if needed. -James

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1 Reply
vzw_customer_support
Community Manager
Community Manager

Hello! You can review your current usage online using your MyVerizon account using the following steps. 

1. Sign in to your MyVerizon account.
2. Click "Account" at the top of the page.
3. Select "Usage" from the additional options that appear.
4. Choose "Usage overview".
5. From the "Choose a line" drop-down menu, select the phone number you wish to review.
6. Select the "minutes details" option to see the current calling records for that line.

This will give you a complete breakdown of your current calls. Older calls can be reviewed on previous bills, which can be found in the Billing section > Documents & receipts. 

We're always here to provide additional support if needed. -James