How do I find the compass on the Verizon app?

[Cfs4]

How do I find the compass on the Verizon app? That I use to walk around the house and find where the best signals coming from.

[vzw_customer_support · Accepted solution]

Great question! From the My Verizon app, you would need to pick the Home option under Account. From here you would go to the "Manage Home" option, then select "Manage Equipment". Once there, you would pick the option that says "Want to move the Internet Gateway?" and the compass will be under that selection.

~Freddy

[vzw_customer_support · Accepted solution]

Great question! From the My Verizon app, you would need to pick the Home option under Account. From here you would go to the "Manage Home" option, then select "Manage Equipment". Once there, you would pick the option that says "Want to move the Internet Gateway?" and the compass will be under that selection.

~Freddy

[Kcommon]

• I followed the directions the Verizon rep supplied and there is no option for Want to move the Internet Gateway. 
• There are new cell towers in my area and I'd like to see if there is a better signal for my gateway. 

[vzw_customer_support]

We are here for you. Could you please provide more details as to what you are trying to do? ~Geo

[avnc]

As of 8/8/2025, Verion seems to have removed this feature from the app.

[vzw_customer_support]

Thanks for letting us know. Checking on the compass feature now. -Ross

[Jillian1216]

Seems that Verizon did not make sure this feature was added. 9/11/25 

[vzw_customer_support · Accepted solution]

We definitely want you to have access to this. The signal finder can be accessed through the MyVerizon app or directly through the Verizon Home app.  https://www.verizon.com/support/knowledge-base-303197/ 

-Kaye

[lcesarz]

Oh Good, Verizon is now telling us "cannot reproduce issue, closing ticket." Great. I can't find the 5G Compass either and my speeds are garbage (30.39 Mbps down, 19.19 up). It looks like this little experiment is going to end in a return. 

Speed Test Screenshot 

[vzw_customer_support]

We want to make sure you're getting the best connection and are sending you a Private Note to assist. -James