Is there a way to complain about rude customer service
Juan1400
Enthusiast - Level 2

Is there a way to review a recent phone call to a customer service line from India? I’m not really sure how it all works but they were so rude when I was trying to get answers about my bill going up and down drastically. Any help would be great thanks in advance! 

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5 Replies
vzw_customer_support
Customer Service Rep

Hello, Juan1400. My apologies to hear of this experience as you deserve respect from us at all times. We can submit the feedback. I do want to ensure we are assisting in every way possible. Do you still have questions regarding your billing? 

-Natasha

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Juan1400
Enthusiast - Level 2

Yes I still have many questions but I’m not going to call and waste 2 hours on the phone again. And I tried going to a store and they said they can’t help me and have to call the 1800 number 

vzw_customer_support
Customer Service Rep
@Juan1400  wrote: Yes I still have many questions but I’m not going to call and waste 2 hours on the phone again. And I tried going to a store and they said they can’t help me and have to call the 1800 number

If you have a billing question, we can discuss that here. I'm going to send a Private Message so we can go over any questions you have. 

-John

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DragonzAng1l
Enthusiast - Level 1

Should let drivers who do service calls know when they park illegally and block fire hydrants, driving is a privilege and they represent Verizon.  Myself as a tow truck driver am happy to call and help fellow drivers make money and police get their ticket.  

Just a few fewt less to walk does not allow for any type of illegal parking. #servicecalls

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Memyselfandi7
Enthusiast - Level 1

Good luck. As a loyal customer for years, the recent CSR issues has led me to research other companies.  They keep asking questions that are CLEARLY typed out. No comprehension of the English language.