Keyboard covering text box in My Verizon Chat

In the My Verizon Chat, the keyboard is covering the text box, but I'm not having this issue elsewhere in the app. I can't see what I'm typing, and I can't scroll up or down to see the text box.

I tried clearing the cache, changing keyboards, switching it to a floating keyboard, but nothing is working.

Is anyone else having this problem? I have a Samsung S23 Ultra

Accepted answers

Verizon_Support

Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile

We had sent a Private Message to continue the discussion related to your keyboard issue on the app. To better assist, we would like to review your My Verizon account so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support. -Adrian

All comments

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

BeastlyFalcon13

I am having the same issue. Any suggestions?

Verizon_Support

Hello BeastlyFalcon13, we want to help review your keyboard text issue in My Verizon chat. So, we can better assist, we will be reaching out via Private Message.

-Sarge

thisshouldbeeasier

I notice that if I am on the chat page and lower the keyboard once then pull it up again, I can then see the chat box. Weird glitch, I hated not seeing what I was typing!!

Verizon_Support

Our Device Troubleshooting Assistant is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile