“Manage my Equipment” part of the My Verizon app

[NancykBrooklyn]

I can’t get any info from the “Manage my Equipment” part of the My Verizon app. All I get is the spinning wheel of death with the ironic statement “this will only take a moment” I’ve held on for 3 minutes and the moment never ends. What’s up with that? 

[vzw_customer_support · Accepted solution]

Hey there, NancykBrooklyn, we're here to help make sure you're able to manage your account! Are you still running into an issue with the My Verizon app? If so, are you able to manage your device from the website? Has it helped to restart your app/phone?

-Lauren

[vzw_customer_support · Accepted solution]

Hey there, NancykBrooklyn, we're here to help make sure you're able to manage your account! Are you still running into an issue with the My Verizon app? If so, are you able to manage your device from the website? Has it helped to restart your app/phone?

-Lauren

[jav6 · Accepted solution]

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@NancykBrooklyn wrote:

I can’t get any info from the “Manage my Equipment” part of the My Verizon app. All I get is the spinning wheel of death with the ironic statement “this will only take a moment” I’ve held on for 3 minutes and the moment never ends. What’s up with that? 

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What make/model device are you having the issue with?  Using the MyVerizon App on my Android moto z4 there is no issue with selecting the 'Manage all devices' link when I select Account.