Hello,
I am trying to log into my MyVerizon account and whenever I log it it tells me that my account is locked and I need to reset my password, but then when I try to do that it gives me an error and I can’t reset the password. I have tried on a browser and the app, and I need to log in for a time sensitive issue. I am currently in Spain, am I just being locked out due to my location? Any help would be greatly appreciated as I need to resolve an issue in my account.
I'm sorry to hear you're locked out of your account. As we need to go through that same route in this platform you would need to call to have it unlocked. vzw.com/contactus.
-Melissa
Hello,
Unfortunately I am in a bit of a bind. I am in Spain and I only have my mobile phone so to call would cost tons of money. (I think the toll-free number is only for landlines) I also can’t turn on wifi calls because that requires me logging in to Verizon which I can’t do, and the link is broken on iPhone anyways. I don’t know how to contact Verizon that would give me hundreds of dollars in fees. I messaged via Facebook messenger and they said I had to call, which again I don’t know how to do for free. Any help would be appreciated!
Thank you for the information. We recommend calling the International Support Team if you're in a bind. You can reach them by calling 1-908-559-4899 while outside of the country. I'm sure they'll be able to help you.
~Jesse
Hello,
unfortunately since I am out of the country that call would be very expensive for me since I don’t have a landline. Would it be free for me to make this call? I also cannot turn on wifi calling because that requires me to log into Verizon which I can’t do which is the whole problem in the first place.
Great question. This call should not have any charges to the account since you are reaching out to our support team. If there are any charges, we will cover them. ~Peter
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