1 Solution
I have attempted to pay my bill about 13 times today. The website and my verizon app will not work once you hit pay bill option. I called and the auto system sent me a text with a link to pay and when you open the link it says page not available. Then another text was sent that just said "test."
I cant seem to get a person on the phone at all. I have tried multiple options. I tried the call back option and it gives me dates starting on June 9th. I tried the chat and it just keeps the loading logo but never loads.
Solved! Go to Correct Answer
I ended up using the “Chat with us” and used the automated prompts to process the payment.
Thank you so much for your efforts with attempting to pay your bill, I'm sorry you're experiencing so much trouble. Are you able to utilize #PMT or vzw.com/paymybill?
-Melissa
No that service is not working either
Good morning Mam Mam. What error are you seeing? Do you have wireless service? What happens when you dial #PMT and press send from your Verizon wireless phone?-Joe
not sure!! I have not tried that option
Just FYI I came here because it’s now January of 2025 and this is still happening to your customers. Totally ridiculous. I’m on day two of trying to pay mine.
I am having the same issue.
Meg00, we are sorry for the inconvenience this has caused? Are you still having issues making the payment? Have you tried to use this link to make the payment? https://www.verizon.com/support/billing-and-payments/
If you are receiving an error, what error are you receiving now?
-Erica
Same here, I've been trying for the last 3 days. Links in texts won't load, its just a black loading circle for infinity. I've tried the app on my phone, normal website, my work computer and my laptop at home and can't get into it. Shiiits ridiculous, do they not want my money?
We appreciate your patience and efforts with trying to make your payment, sodiumx. Are you making this payment for a prepaid or post pay account? What happens if you try this link, http://spr.ly/6608atq68?
-Danielle
I’m having the same issue! I’ve tried 3 different times this morning. Absolutely ridiculous….
Hey there, mrspacman12, we're just reaching out about your payment concern. Have you been able to make a payment in the last couple of days?
-Lauren
Wondering if there is some kind of IT issue as I haven't even been getting email notifications from the forums, and usually my inbox is overflowing with stuff from Verizon Community because I spend so much time here.
If all else fails, you can go to a corporate (not a 3rd party "authorized seller") Verizon store and pay your bill in person, but paying the bill shouldn't be this much hassle. Verizon needs to do better.
We shouldn’t have to!!!
SheriDUde, we always want to make it easy to manage your account. To best assist, we'll be sending a Private Message.
~Izzy
Same issues I’m having. I’ve tried for the last three hours to no avail.
did it ever end up working for you because I’m having the same issue right now
Same ! It doesn’t work
Hello thrivingriley11, we're sorry you're having issues paying your bill on your application. Are you still experiencing these issues? We want to help in any way we can.
~Ivone
I've been trying for 3 days here, no luck
Oh, wow! We are truly sorry to see you in this billing/payment dilemma. We want to guide you in the right direction.
Verizon offers several payment options/methods, check them out through this link: https://www.verizon.com/support/pay-bill-faqs/.
Let us know if this information helped.
~Gilbert
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