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STARZ subscription activation from +Play

I purchased STARZ subscription for 1 year on Verizon +Play that included a promo where Netflix was supposed to be on Verizon for an year. I was able to pay STARZ through My Verizon portal, setup my account with STARZ and also login to my STARZ account. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is greyed out (Not clickable, Tile inactive) and STARZ says 'Activation Pending'. Clicking on 'Activate' button on STARZ tile takes me to a new web page but doesn't complete activation. I am not able to login to Netflix since my STARZ subscription has not been active (from Verizon's perspective, but it is active actually, I am able to login and watch STARZ on my TV). I reported this problem to customer service four weeks ago and have been working with multiple reps from them but there is no resolution.

The problem as i understand is simple, my account on STARZ is active but verizon is not notified about it. If someone from backend can activate my subscription in +play manually issue would be resolved but verizon reps are not able to understand this simple fix.

Comments

vzw_customer_support

We're sorry to hear that you're having issues with your bundle. We'll send you a Private Note so we can help.

~Jesse

vijayvetcha

Thanks for your response. There is a couple of active INC that were submitted by verizon rep to both STARZ and Verizon tech teams last Tuesday. No action was taking on them since then. Is it possible for you to look up the tickets with my mobile number. Expedite and get them assigned to someone and let me know here? That would be a real help if you can…please confirm

mathworg

Hello. I have the exact same problem. Was able to register and use Starz, but Verizon keeps saying it is not active. No option to activate or use Netflix. The option is not click-able. Were you able to get yours resolved by any chance? Have been going back and forth with support for weeks now. Verizon support have been of absolutely no help!!

Rmauk69

Good luck I've spent 19 hours just on the phone with Verizon customer service not including any of the time I spent on countless chats and all the time I've spent trying to find a fix. I have 2 degrees in the computer field so yes I know what I'm doing. The 19 hours was from 11 calls over a week period. EVERY call said I'd get a call back. They don't know what they're doing at all nor do they give a care.

vijayvetcha

Mine has been a similar experience so far. What makes me amaze if that Verizon customer service creates a new ticket for me every time i call them and they forget about it. They would not either send an email with ticket# nor would care to update status on the ticket. Now forget about SLA for closing the ticket . Being from an IT background I wonder what is Verizon doing with their production support.

vzw_customer_support

Hello, Rmauk69, thank you for reaching out regarding your +Play bundle. So we can best assist, we will be reaching out via Private Note.

-Lauren

verizon_user_2023

I am running into the same issue. The starz is activated and Netflix activation is pending. I did reach out to the support team multiple times and a support ticket was created - [Edited for privacy]. Each time I check via chat support, I have to go through the same process of explaining the issue. Is there any way to expedite the request?

vzw_customer_support

Hello, we want to make sure your subscription concerns are resolved. You may check in on your ticket status here, as we are able to see your history of messages that you send us. We are reaching out in Private Note to assist you.

-Colin

s14schen

Im having the same issue, went through customer support and no follow up whatsoever

vzw_customer_support

We want to make sure that your subscriptions are working properly, and will be sending a Private Note for further review.

~Izzy

yukabob

I have not been able to access my Starz or Netflix subscription since paying for the full year back in July. I have called at least a dozen times and have been given 2 ticket #'s with promises that they will get back to me which no one has ever done. This is probably the worst service I have ever had from a company. I have already lost 2 months of my subscriptions without ever being able to log in. The website shows I have the subscriptions but they're both cancelled. The toggle switches to reactivate them just result in "oops we encountered an error". I noticed they're offering the same promo again and my warning to anyone considering signing up is "DON'T DO IT". They keep telling me to work with Starz and Netflix but the Verizon reps who have helped me in the past have messed things up and Netflix or Starz cannot even see I have a subscription.

cokemandude

Hello. I have the exact same problem. Was able to register and use Starz, but Verizon keeps saying it is not active. activation pending so the Netflix option is not click-able.

This has been rocking on for almost 6 mo what a joke Verizon support have been of absolutely no help!!

MJBBLP

I have the exact opposite issue! Netflix transitioned perfectly where Starz did not. I cancelled my Starz subscription and went to try activating it only to find it telling me if I did I'd be charged $9.99. it seems stuck in the "sorry to see you go"...

vzw_customer_support

Hello, MJBBLP. Thank you so much for this info. May I ask, when did you cancel the subscription?

-Natasha

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