Usage details
123pp
Newbie

Usage details not showing on Verizon app

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10 Replies
vzw_customer_support
Customer Service Rep

Hello, 123pp, we know it's important to be able to review your usage. Can you tell us more about what is missing when trying to view your usage in the My Verizon app? Is your usage also missing when trying to view from your My Verizon account on our website?

-Lauren

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123pp
Newbie

When I go to  โ€˜Review Usageโ€™  it takes me to this 

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vzw_customer_support
Customer Service Rep

Thank you for those additional details 123pp, we are going to send you a private message so that we can access your account specific details and gain some additional insight on what you are seeing. Be on the lookout for a Private Message from us.

-Andi

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vzw_customer_support
Customer Service Rep

Thanks for getting back to us, 123pp. Unfortunately, we're unable to see photos/attachments on this platform. Are you referencing usage in the My Verizon app? Are you able to see your usage when signed in to your account via your browser?

-Lauren

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123pp
Newbie

Referring to Usage in My Verizon App. 
I signed in.. then go to  โ€œAccountโ€.. then select the phone number that I want to review the usage. .. then I click on Review Usageโ€ฆ after that it does not lists the current  calls or messages. It straight takes me to previous usage. I want to see the Current usage.  I was able see it  on Monday. 

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vzw_customer_support
Customer Service Rep

Thanks for the update. When following that path, does it still say My Usage at the top of your screen? You mentioned you are seeing previous usage. Do you see dates for your previous bill cycle? Have you been able to sign in on your browser to check if you are able to view your current usage?

-Lauren

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123pp
Newbie

Yes .  This is what it says

Usage details 

All usage is estimated 

View previous usage 

Manage usage  alerts 

International plan usage 

Have questions about your usage?

I am able to sign in to my  browser but canโ€™t see current usage.. Or current call log

 

 

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cjoy1
Newbie

I have been experiencing the same issue on the mobile app as well as on my computer for well over a month.

Please advise 

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vzw_customer_support
Customer Service Rep

Hello, cjoy1, thanks for reaching out in reference to your usage. Would you mind providing us with more details so we have a better understanding of what's going on? Are you unable to review your current or billed usage? Is this happening with voice, text, or data?

-Lauren

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1Wonderer1
Newbie

Iโ€™m having this same issue

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