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Usage details not showing on Verizon app
Hello, 123pp, we know it's important to be able to review your usage. Can you tell us more about what is missing when trying to view your usage in the My Verizon app? Is your usage also missing when trying to view from your My Verizon account on our website?
-Lauren
When I go to ‘Review Usage’ it takes me to this
Thanks for getting back to us, 123pp. Unfortunately, we're unable to see photos/attachments on this platform. Are you referencing usage in the My Verizon app? Are you able to see your usage when signed in to your account via your browser?
Referring to Usage in My Verizon App. I signed in.. then go to “Account”.. then select the phone number that I want to review the usage. .. then I click on Review Usage… after that it does not lists the current calls or messages. It straight takes me to previous usage. I want to see the Current usage. I was able see it on Monday.
Thanks for the update. When following that path, does it still say My Usage at the top of your screen? You mentioned you are seeing previous usage. Do you see dates for your previous bill cycle? Have you been able to sign in on your browser to check if you are able to view your current usage?
Yes . This is what it says
Usage details
All usage is estimated
View previous usage
Manage usage alerts
International plan usage
Have questions about your usage?
I am able to sign in to my browser but can’t see current usage.. Or current call log
Thank you for those additional details 123pp, we are going to send you a private message so that we can access your account specific details and gain some additional insight on what you are seeing. Be on the lookout for a Private Message from us.
-Andi
