Verizon App Manager

hakka26
Enthusiast - Level 1

Registered with Verizon just to voice a sub-par experience I had with Verizon and Verizon App Manager. I have what is now a measured service with a carrier that changed over to Verizon. Went to use my phone over the weekend and found I had no internet service to access Google. Of course, I needed to wait until Monday to contact customer service to find out all my data had been used up for the month in about 3 days and if I wanted more data, I would need to BUY it. Spent hours on the phone with different customer service and then went to a Verizon store where I described the problem and showed an incompetent worker my phone. He told me it wasn't a Verizon app so Verizon couldn't help. Since I had NO internet service, I couldn't Google it until I returned home and sure enough here it all is in discussion. I normally use around 1 gig each month, the app used over 5 in a couple days. I did wonder why my battery kept running down. It's not a good app and Verizon service was no better. Now I need to decide if I should buy more data for two weeks or ride the two weeks out. Not at all happy with Verizon and yes, I did find out on my own how to disable the app.

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4 Replies
vzw_customer_support
Community Manager
Community Manager

Hi there! Sorry to hear about the experience. I sent you a private message so we can investgate the issue. We are happy to help. -Nikki

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jalesq
Enthusiast - Level 1

Really. Maybe you can instruct me how to log back in to read the message. Password sign in doesn't work, reset password is inoperative, not much to cheer about

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vzw_customer_support
Community Manager
Community Manager

We can help with the log in as well, we sent a private note over to this account. 

-Meg

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jalesq
Enthusiast - Level 1

Sounds like someone disabled your account.

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