Verizon rewards webpage will not allow one time rewards use on a bill (they have it grayed out)

[Vaultman]

This setup is unacceptable as I will only on occasion want to use my Verizon rewards towards my bill. Setting it to auto redeem makes it to where I may not be able to build it up if I were to say to want to use some of them in the store for a purchase instead. As you can see in the attached picture, they purposely gray it out to not allow you to do a one-time payment rather than use auto redemption unless I am missing something here.

[vzw_customer_support]

We want to help ensure you are able to use your device dollars how you want them. Are you trying to make a one time payment to a Fios bill or a Wireless bill?

-Meg

[Vaultman]

yes of course. I do thats the whole point but you have it grayed out.

[vzw_customer_support]

We want to ensure that you're getting those rewards, and we're sorry to read you've been having trouble claiming them as you want to. Are we working to redeem them for Fios home interenet, or for Mobile services? 

-Cait

[chrisp_87 · Accepted solution]

@Vaultman , I've had this same issue for a while now.  Just figured out how to get by it, go to "contact us", use the chat option and use rewards "One time".  The chat actually pulls up a form to submit the exact amount you'd like to use.  I agree, the setup is unacceptable, but until they fix it, this is the easiest option. Cheers.