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Lost UPS Package - new iPhone 14

frustratedinPortland47

I am so frustrated.

- I ordered a new iphone 14 from verizon

- I did not like it and agreed to pay $50 to return it. new

- I got a return address from Verizon

- I dropped the phone off at local UPS store. I have the drop off reciept

- Verizon never got package

- I tracked it at UPS - Status LOST

- A claim was started by the local UPS store

- the claim is unchanged for over a month. I finally got through to a UPS rep and they said "we are waiting on verizon to upload documents about the value of the phone. Please call back in one week"

- I checked back in a week and theres no change. Another week. No change.

So now I'm being charged $28 a month for 36 months for an iPhone 14 i did not use.

I CANNOT GET THROUGH TO ANYONE AT UPS. It's been 2 months and this is costing me so much time and stress.

I have my tracking number and claim number and even a case number but I cannot get anyone to help me with this.

Can someone please assist me?

Comments

Verizon_Support

Hello, frustratedinPortland47, I'm sorry to hear your return shipment was lost in transit. We want to help ensure that you will not be charged going forward. So we can best assist, I will be reaching out via Private Note.

-Lauren

frustratedinPortland47

Hello

on wed jul 19 i worked withe verizon agent who said he would put in device payment dismissal request for lost device.

I have not heard back to hear if the lost iPhone 14 was forgiven.

I am still paying for a lost iPhone 14 that UPS will not pay for because they said they are waiting on Verizon to "file paperowrk"

Check Claim Status: Package Search Complete

- Package Not Found Status Detail Package Search Complete, if you have questions please contact the shipper for further details

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