i recently upgraded my internet from 500 to 1 gig. doing this changed my plan to the new Fios tv one set top boxes.
the order went through fine, i received all the equipment and everything works great.
my issue is when i log in to my account online and click account/my plan/plan overview.
i get an error telling me to contact my local verizon office and that my order didnt go through.
i also keep getting orange notices on my account telling me to return the following old tv equipment, but theres nothing listed there!
Hi Werenpio,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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