Verizon’s HR department needs to do some digging with the returns center ASAP! Its some stealing going on, or yall have some of the laziest employees ever! I returned my device in August, UPS shows its delivered a d was received by someone name Long. Why is it Sept and I’m still fighting for a credit of 265, for a device I already returned. And this is not the first time this happened.. look at Google Reviews… same situation to different people.