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I placed an order for a Galaxy Tablet on Monday evening and chose the option for in store pickup. I knew that it wouldn't be ready on Monday as it was close to the store closing when I placed the order. The next day I received no notification that the order was ready. I texted a customer service rep to figure out the issue, and they told me that the order was ready and to go to the store and pick it up. I drove to the store to find that not only was my order not ready, but that it was "stuck" in their system. They had the tablet in stock so I don't know what the issue is. The rep at the store advised me to just wait it out. So after another over 24 hours later and still nothing, I called customer service yesterday afternoon. After a lengthy call of me mostly being on hold, I was assured that my order was ready for pickup and that I would recieve an email from the store within 30 mins. I still habw not recieved an email, and my order staus still says they are preparing my order. So I call customer service yet again today to be on the phone even longer, and once again be told that my order is ready for pickup, yet my order status is still the same. There is no way to cancel the order on the app, so it appears that I will have to once again spend over an hour on the phone with customer service to try and just cancel the order. This seems to be a fairly common problem recently from what I have read in searching this problem, so I don't understand why it seems so impossible to get the issue fixed.
We're so sorry to hear your in store pick up order has not processed as expected, sgodwin02. We always want to do all we can to help and want to ensure the order is either fully processed or canceled, so you can place a new order. For additional assistance with in store pickup orders that were placed online, please reach out to our Internet Orders team at 866-338-7390. I'm confident they will be able to assist.
-Danielle
We sincerely appreciate your patience and valuable feedback regarding your tablet's in-store pickup experience. We want to ensure that you successfully received your tablet, so we'll be sending you a private message shortly to follow up. Please kindly respond there, and we'll be more than happy to provide further assistance. For anyone wondering about their device order tracking status, please view the link below:
https://www.verizon.com/digital/nsa/nos/ui/orders/trackmyorder/
-Sarge
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