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Order was canceled because Pro on the go couldnt deliver

I was on phone with customer service for quite some time because placed online order with pro on go delivery and needed to change it to pick up in store. Several representatives confirmed that delivery would be done same day for 7 to 9 pm delivery, as i stated my son needed the phone asap. At 509 pm received email stating order canceled. Online system says order received. Now I'm unable to plce another order because the upgrade is no longer avail. Of course customer service is closed at 7 pm and store closed at 6 pm. Anyone else had this issue?

Comments

Verizon_Support

Hello, Collicol, I'm sorry to hear there was an issue with delivery on your order. You mentioned that your son needs a phone ASAP so we just wanted to check in with you to see how things are going. Do you still need assistance with getting a replacement?

-Lauren

smego93

How did this finally get resolved? Currently going through the same thing.

Verizon_Support

We're so sorry to hear this happened, and want to help make sure we get this cleared up asap. Is the order showing as completed, or pending when you view it on the app?

-Cait

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

luckycoja

Similar issue...Was supposed to receive my phone last night and did not. The irony here is that I ordered a new phone because my old one stopped working but Pro on the Go apparently sends text updates which I obviously can't receive. There is no way to add any notes to the delivery and I am now about to go another day (at least) without a phone. Whatever happened to just sending it FedEx? I don't need someone to set up my phone...

Verizon_Support

Hello luckycoja! We're happy to help ensure we get this figured out for you. I'm sending you a Private Message here so we can assist.

-Josh

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