I returned my fios equipment to Verizon. Now they say I did not return one item. I returned everything. However, the in-store person only scanned the big box, not the smaller adapter. Now I'm getting automated emails saying return it or I'll be charged.
The 800 number was no help. I went back to the store. They said wait a week. I actually have pictures of both devices in the store showing that they were returned.
Hi adelinacarney, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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