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Returning is the hardest thing to do

I ordered service and decided to stay with my carrier. When I ordered the service I was told multiple times I could return within thirty days and at a store near me. I live in the middle of nowhere. I went to return and was told no e are independent owned you have to go here. That is 46 minutes one way. Then I called multiple times to get pushed over and over from department to department. To be told we can’t help you. I explain to everyone which today is total 32 people ( yes I kept count) and not one has yet sent me a return label.
I guess I will be mailing to the address on the box certified mail for proof it got sent back on time. At my cost of course because Verizon won’t cover it.

Comments

neilliu2024

I have the same issue. I've been trying to return their faulty internet gateway since August. They initially told me to expect a return kit within 7-10 days, but it never arrived. I've called multiple times, and each time I'm reassured not to worry and that I won’t be charged since it's their mistake. They keep promising to send the return kit ‘as soon as possible,’ yet it's now November, and I’m being charged $212 for equipment I can’t return because they haven’t provided a kit. After numerous calls, I requested an electronic return label, but it turned out to be invalid. With the next billing date approaching, I’m concerned I’ll be charged again. At this point, I’ve spent hours on the phone, and this unresolved issue is causing me a great deal of stress and inconvenience.

SynthpopAddict

If you are still able to login to your Verizon account, can you print a return label from there? From what I've read in the forums, printing your own return label is the easiest way to get one.

neilliu2024

Thanks for your information. Verizon alread cleared all my previous orders, so I can not locate the return label for that specific orders.

Verizon_Support

We're sorry to read that you are having issues with your return, as this is never the experience we want for you. In this case, your order comes with an included return label that you can use if you do not want to keep your order. If you have other questions, let us know.

~Freddy

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