Didn’t receive Xbox $50 Gift after I redeemed

[Power4]

I didn’t receive email for xbox $50 Gift after I redeemed it on 1st Feb. I received other gift cards (Amazon, Verizon)  next day but it’s already 4th day for Xbox. How many days I need to wait for email?

[Power4]

@verizon support : Plz help here

[vzw_customer_support]

Hello, being on top of your account is crucial, especially if you are administering your promotions. Verizon is here to help.

How did you redeem the offer?

~Gilbert

[Power4]

hi,

I redeemed it through Verizon my account - home offer - it’s asked to verify my email id and asked to redeem. I did it like other Verizon or Amazon gift card but I still didn’t receive yet.

[vzw_customer_support]

Thanks for following up. Based on your last post in a different community thread, you have been advised to wait 6 weeks for the Xbox, correct?

~Gilbert

[Power4]

That thread is for Xbox console, not for Xbox gift card. These are two different offers.

[Power4]

@vzw_customer_support 

Still waiting for Xbox $50 gift card.. Plz respond and fix it.

[vzw_customer_support]

I'm sorry to hear you havent received the gift card, Power4. Was this upgrade for wireless service or Fios? How did you redeem the other offers? -Joe

[Power4]

It’s fios new connection offer.  Also, I redeemed it through Verizon my account - home offer - it’s asked to verify my email id and asked to redeem. I did it like other Verizon or Amazon gift card but I still didn’t receive yet.

@vzw_customer_support 

[vzw_customer_support]

Thanks for clearing up those details. We encourage you to contact Verizon FiOS at 800-837-4966. They will provide the support you need.

~Gilbert