Going on the third day of dealing with so call experts, I say this because every time I get disconnected I have to go through the process of explaining everything all over, for them to tell me they have to transfer me to tech support of something like that. And it’s the same line I will do everything to get it working. Guess watch not working. Now they have managed to really keep me from using any of their jet pack to connect to the internet. I need my jet pack for my job I travel and use it to connect my system to function. Instead of just sending a new jet pack they send a useless one and manage to disconnect the one that was working. Any ideas?
The last thing we want is for this to impact your job and to take any more time than absolutely necessary. We want to make sure you get a working jetpack without any of the runaround. It souds like you've already tried some troubleshooting, but just in case, you can take a look at our suggested troubleshooting here: https://www.verizon.com/support/devices/#mobile Just search your jetpack model and select the issue that most closely matches your issue for some help.
We're also sending you a Private Message so we can gather more details and make sure we find a solution.
~Jesse
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