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I recently ordered by mistake a Meta Quest 3S headset (I got one for free as my welcome offer with Fios), and did return it to a store (without even opening the box). I still don't have any refund.
I called the Verizon service client several times, last time, after 30 min of discussion with someone, they just told they don't have my credit card information and they will call me back in the next 48 hours. Still didn't have any news after one week.
Verizon, you have the hardware and my money at the same time. how is it possible? Is there someone who could help me with that here??
Oh no! We definitely want to make sure that you're able to get a refund for any amount paid if you've already returned the Meta Quest. I'm sending you a private message now to collect a few more details.
-Necia
Thanks for your help!
Unfortunately, this (easy..... in any other business, a simple QR code scan should be enough) issue is still not resolved. Please help me or I am afraid I will have to start an FCC complaint.
Hi redmisc,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
