Nintendo Switch 2 Order Canceled

Question

I recently ordered the switch 2 console bundle from Verizon on June 18, 2025 through my Verizon account. I then received an order confirmation and a order shipment confirmation (with a FedEx shipment number) that afternoon. In the evening I received an email informing me that my order had been canceled and that if I thought the cancelation was in error I should contact Verizon at 888-483-7200. I called the number and after jumping through multiple hoops to prove that I was infact the account holder (including using the my Verizon app to take photos of my drivers license and a current photo of myself) I was informed that my order was canceled but in the interest of my security I could not be informed as to why it was canceled. I requested a survey so that I could relay how dissatisfied I was with this service/explanation but it was never received even though the operator assured me that I would receive one. Has anyone else had a similar experience? Is it common for Verizon to cancel an order and refuse to give any reason why it was canceled?

Verizon_Support · Accepted Answer

Hello Rexson, we hate to see that something like this has happened but it could have been caused by multiple system errors or stock issues. I am sending you a private message now so we can assist you properly.

-Jaquetta

Rexson · Accepted Answer

My purchase had been flagged as fraud, even after confirmation of my identity the purchase was still considered fraudulent. Since the purchase was incorrectly considered fraudulent they could not provide me with any information as to why the order was canceled. Hope this information helps someone else.