In 2 months we've had the router replaced, an extender added, some new coax line and connector (from the main wall to the splitter to the tivo), 3 different cable card tivo boxes, 5 different cable cards, an attenuator added, an ont box replacement, ont power box replacement and 4 technician visits and we are still having intermittent cable tv drops, today channel 506 ABCHD dropped, just a black screen. This usually occurs after 9pm at night, sometimes randomly during the day but never when a technician is here at the home. We've had FiOS tv and Internet 8 years running with TiVos. Cable card in main tivo and that tivo communicates to the tivo minis. I was told my tivo may be going, so I replaced it, with the same model, we had the same issues, cable card replaced again same issues. I replaced that tivo with their newest model, tivo edge 2022 version. Again a tech installed a new cable card and we still have channels dropping. This past Tuesday a technician came out, that night channels dropped again, today a tech comes out and 4 hours later pixalation, channels drop out and tivo says there's a problem with the cable card, a weak signal and channel not authorized to contact cable provider. Two months, for two months I have not been able to watch tv or uninterrupted TV because the cable card keeps going down. I'm paying 194 dollars a month to Verizon and my cable goes down almost every day and multiple times every night, I can't do streaming on smart TVs in the house because it freezes, pixalates or can't load because of an error "no network check your network settings" and I sometimes get "no Internet connection". Every technician that has came out to my home (one story, 1100sqft 3 bedroom rancher) has been very nice but the issue is "fixed" while they are here but a few hours later poof/black screen or frozen Internet connection. I still have 13 months left on my current contract but I'm really thinking of just paying the penalty fee to drop out of my contract because it's been over 60 days that I have not been able to watch tv interruption free and no one with Verizon can figure out what the problem is. 5 cable cards, 3 different cable card tivo boxes, new router, an extender added, new ont and other little things and I'm still sitting here with a black screen on 6abc hd on a 2022 version Samsung smart TV with the 5th cable card Verizon installed in a 2022 model tivo edge.
Start a new topic or ask questions in the open forum.
