1 Solution
I have sought support for my issue. The people I have been engaged with have been great, other than no follow-up. I'm sick of being stuck in tier-one support. I have more credits to my account than the amount owed on the phone. I didn't know I had a balance on my phone until I went to upgrade. Found out that due to balance I can't upgrade my phone. However, like I said, Verizon through credits owed to me, owes me more than the value of the phone balance. You would think the simple solution would be to balance out the amount through credits, give me the remaining credit, and allow me to upgrade my phone.
Trying to get this completed through tier-one support is impossible. Trying to escalate my ticket to a higher support level hasn't been achieved. Here is the problem. The phone I traded in on a promo was my own phone I owned. I also set up a new account through a promo and was told I would get $300 or $500 in credit. I think your promo's are misleading. I think the credit that is due should be enough to cover the current balance on the phone that remains and then some. I think you should zero out the balance and allow me to upgrade, in the process allow remain credits to be applied to new phone upgrade.
You are a multi-billon dollar company and you are telling me you can't allow this to happen? What happened to quality customer service? I have been trying to get this resolved for 3 weeks. Once again, no follow-up from talking to tier-one support. I had to come here to try and see if someone can not only reply, but follow-up. This whole issue has been super annoying to discover and to deal with. I don't have to be here at Verizon, I choose to be. To avoid customer churn and fallout from word of mouth, I would think this would be a simple solution.
Please follow-up and reply. Thank you!
Solved! Go to Correct Answer
We definitely want to take a look at the situation to see what options you have to get a new device. We will be sending a private note. ~Peter
We definitely want to take a look at the situation to see what options you have to get a new device. We will be sending a private note. ~Peter
We are standing by to help. Please send us a private note.-Joe
Looking for help on the above-stated issue. Thank you
We will be more than happy to help you with anything regarding your account. We sent a Private Note to assist you. ~Geo
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