My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
Hey there, nrp1978. We definitely understand your concern with being able to get into your My Verizon account. We have sent a Private Note so we can assist.
*Valeria
Why would you chose to send a private message to this person instead of sharing the solution publiclly so that other people experiencing this issue won't have to create another thread. I am having the exact same issue. My sim card is not working, I cannot call for obvious reasons and the web site wants me to use two-factor authentication to verify my login by sending me a text that I obviously cannot receive. The fact that this isn't an obvious issue to A CELL PHONE CARRIER, is mind boggling at best.
We're sorry to hear that you're having problems accessing your account without your device. We recommend reaching out to us using our contact page: https://www.verizon.com/support/contact-us/ We take a look and see if there are alternate ways to authenticate and help with the management of your account.
~Jesse
There is no option to do without signing in first
Please help me too. I lost my phone in London and it is the main phone on our account. When I try to log in, it sends two factor authentication to my account. I cannot chat with a Verizon rep without logging in. I can't start a claim without logging in...there's note even a phone number I can find to call.
We're sorry to read that you are not able to verify your account with your phone. Please contact us by calling us on our international number by dialing plus S=sign then 1 then 908-559-4899. ~Peter
Hello! If you have additional questions, please don't hesitate to reach out. We are just one message away.
~Maria
I am having the same problem, I am in the UK and my phone screen no longer works so I cannot access my account because I cannot use the two0factor identification. I cannot call US numbers either and I cannot use the online chat because I cannot login. Please help.
For device manufacturers, your privacy is a priority. It is extremely important that only you are able to access it; however, manufacturers do have available options for lost devices. What's the devices make and model? We will be glad to help you find all available information. ~Geo
I have a similar issue. I have sent a private message for it.
I am also struggling with this issue for the second time, my current iPhone died and I am unable to turn it on I have received a replacement from Apple however without access to the old phone I can't directly transfer the phone number and without access to the number I can't use the two factor to get into my verizon account...very frustrating which means I can't access support online or login.
Hello, being on top of your account is vital, especially if you are having My Verizon account log in issues. We sent you a private note, please review at your best convenience.
~Gilbert
my phone is busted and I cant go through the verification process so I can buy a new phone
I am having the same issue. My phone is on the bottom of the Atlantic Ocean unfortunately. So obviously I can not login as I don't have access to the phone anymore. I am trying to order another phone and transfer the number from old phone to the new one. What am I supposed to do?
Hello, Thelittleg, I'm sorry to hear your phone has been lost. We want to help ensure that you are able to get a replacement and that you are able to once again access your online account. So we can best assist, we will be reaching out via Private Note.
-Lauren
I need to be able to log in to my verizon acocunt to get information needed to file a claim and I can't because of the stupid two-factor authentication!
gmansanantoniotx, we're sorry to hear that you're having trouble accessing your account due to two-factor authentication. We definitely want to make sure that you're able to file an insurance claim, and will be sending a Private Note to better assist.
~Izzy
Please send me a private message also. I'm having a similar problem.
We are sorry to read that you are also experiencing issues updegraff214. We would like to get some additional details from you regarding your specific experience. We will be sending a Private Note so that we can discuss your specific information there.
-Andi
same problem, please send a private message. this is such a headache. even my bank lets me verify through email
Start a new topic or ask questions in the open forum.
