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I lost my. Phone and my internet at my flower shop for three weeks. It took many hours of phone calls and trying to get answers. I could write pages of information on the lack of help and communication from Verizon staff. Told many times managers would call but never happen. I only got service back because one manager made it happen but I shouldn't have to get to the point of yelling at someone especially when it was a main hub problem. As soon as Verizon knew it couldn't be fixed immediately there should have been some back up system to help all of us that were down. Now there is no accountability at all.
Lost service from 1/14-1/31 and with all the business I lost in that time and it was thousands not hundreds of dollars. I get my bill from January and I was credited 34 dollars... Yet another smack in the face from Verizon. I have been a long time business and cell customer but it's time to cancel. My fight about my bill is far from over. It's hard enough to keep a business going these days but what do they care they are so big they will survive and the small guys suffer. I'm tired of it.
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Deeflowers, we're terribly sorry to hear of your experience, and the loss of service that impacted your line. We know just how important it is to stay connected, especially considering that you rely on your device for your business. We would hate to lose your preference, and want to do all we can to turn this around. To better assist, we'll be sending a Private Message.
~Izzy
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I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

