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Business with two SLS-BU103 Network Extenders suddenly stopped working

These are in an office with about 40 people. Our cell phones will not work without them. Tech support has been very difficult to obtain and of the 3 I have spoken to, one "re-initiated" them and they worked for the remainder of the day....2 others didn't have a clue and insisted they had a phone number...the 4th tech re-initiated twice without success. The message is "Current Operational Status: Authentication failure to initial Network. Device is not provisioned. Please contact Verizon Wireless Customer Care for further assistance." Also states "IPSec " -> "Not Reachable" .

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jav6

@KimL55
wrote:
These are in an office with about 40 people. Our cell phones will not work without them. Tech support has been very difficult to obtain and of the 3 I have spoken to, one "re-initiated" them and they worked for the remainder of the day....2 others didn't have a clue and insisted they had a phone number...the 4th tech re-initiated twice without success. The message is "Current Operational Status: Authentication failure to initial Network. Device is not provisioned. Please contact Verizon Wireless Customer Care for further assistance." Also states "IPSec " -> "Not Reachable" .

Sounds like a database/server the devices are communicating with has developed an issue. Maybe a knowledgeable agent can remove/re-add the devices' MAC addresses from/to the database/server to resync it.

Verizon_Support

KimL55 I'm sorry you've been having issues with your Network Extenders being used with your business. The best place to get support is our Business Tech Team which can be reached at 800-922-0204, and best contacted via one of your VZ Business phones. For sure if prompted, enter one of your business numbers. Our Business Tech team is able to help 24/7.

-John

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