Cable Burried
jlg68nj
Newbie

Over 2 weeks ago, I lost all serices. They had to run a new cable from the main box. The problem is that is runs down the street for 3.5 hours and is creating a hazzard for tripping, damage or even diconnection again.  All lines have been marked and the survey completed over 1.5 weeks ago. I cannot find out who to contact to get additional infomation about when they will come bury the cable.  My lawn has been cut twice since they marked, so the marks are becoming less and less.  This is really poor customer care.  Any advice??

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KH-cathy29811
Moderator
Moderator

Hi @jlg68nj ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger
Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking
on the envelope icon next to your avatar at the top right corner of this page. Response
times may vary. Please continue to check your Inbox for a reply from a Verizon agent.
Please direct all correspondence concerning your issue to the agents who will be assisting
you privately.

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