Can account owner request text messages be hidden or deleted from the account
BG424
Enthusiast - Level 2
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Re: Can account owner request text messages be hidden or deleted from the account
vzw_customer_support
Customer Service Rep

You cannot request to have elements of the call, text, or data logs altered or deleted. The following FAQ shares how to find and download those records: https://www.verizon.com/support/view-usage-on-your-bill/ 

 

Certain internet-based messaging systems, such as iMessage, are not VZ products, nor can VZ view the records or information related to content in those services. I hope this helps clarify things.  

-John

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Re: Can account owner request text messages be hidden or deleted from the account
vzw_customer_support
Customer Service Rep

 

No all texts incoming and outgoing numbers, times, and dates are saved for the owner.-Joe

Re: Can account owner request text messages be hidden or deleted from the account
BG424
Enthusiast - Level 2

I am the Account Manager not the Account Owner of our Verizon account. I know for a fact that the account owner has received calls and texts that are NOT being listed on the billing spreadsheet, current or previous usage. 

I've been told that one can go into a Verizon store and ask to have certain texts and calls deleted. If in fact this is true, how can this be done when Verizon is supposed to follow a code of ethics?

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Re: Can account owner request text messages be hidden or deleted from the account
vzw_customer_support
Customer Service Rep

You cannot request to have elements of the call, text, or data logs altered or deleted. The following FAQ shares how to find and download those records: https://www.verizon.com/support/view-usage-on-your-bill/ 

 

Certain internet-based messaging systems, such as iMessage, are not VZ products, nor can VZ view the records or information related to content in those services. I hope this helps clarify things.  

-John