I've tried updating phone numbers on my usage log with nicknames. Every time I click the phone number, a box to add/update the number pops up very briefly. I've changed a phone number to a nickname several times before.
It wasn't working for me the other day, either. I'm wondering if it has something to do with the recent outage or hiccup or whatever the web site was experiencing because there's also other features that don't always work correctly or consistently.
Being able to make updates to nicknames in your My Verizon usage logs is definitely important, kngoff11. It is certainly a nice feature to help quickly identify calls in your call log online. We would like to gather some additional details so we can help work on getting this fixed. What happens if you try a different web browser? What happens after you clear cookies & cache in your browser? If you're unsure how to do this, please let us know what browser you're using, and we can provide some steps.
-Joseph
Hello kngoff11,
We just want to check in and ensure that we are doing all we can to help. Please let us know further details.
-Colin
I tried to do the same thing on Firefox, but couldn't. The box to add/change nicknames blinked on for 1-2 seconds and the disappeared.
Hello, kngoff11, I just wanted to check in to see if the steps we provided earlier helped with being able to update My Verizon. Please let us know if additional assistance is needed, we are standing by to help.
-Lauren
I am having the same problem. I have tried on 2 browsers - Chrome and Edge.
Hey, kngoff11, I'm just checking in to see if the steps we provided helped. Please reach out if further assistance is needed.
It's still not working for me. This isn't the first time that it's been messed up; it's happened several times over the years, unfortunately.
I tried to add a nickname but could only add one character/letter.
Hey, kngoff11, I just wanted to check in to see if you have been able to update nicknames through the My Verizon app. If you are continuing to run into an issue, please ensure that the app is up to date. Please let us know if the issue is still happening so we can continue.
Yes, updating nicknames is still a problem.
I noticed something odd happening now when I try to sign in for the first time each day. Normally when I click sign in, I would see the UserName and Password Box. Now, I have to put in my UserID or Mobile Number, click continue, and then choose between "Text or Push Notification" and "Password". I always choose Password. Once I type in that information, the screen doesn't take me to my account Home page. It takes me to a page that is mostly blank with the option to "Reload". This of course doesn't do anything. So I have to close the tab and open Verizon.com again. This time once I type in UserID and Password, it takes me straight to my account Home page. If I sign out and sign in again, it takes me straight to the Home page and doesn't give me that weird page anymore until the next day.
I wonder if this is causing other problems such as the Nickname issue which is still a problem.
I have the Same problem and it is a pain in the butt!! I hope they fix it soon!!!!!
I have tried different browers, deleted cache's and tried different devices in my home and it still will not let me update!
different browsers do not remedy the problem
We appreciate the updated information, ohshat. We're definitely still hard at work on figuring this out. What happens when you try to do this via the My Verizon mobile app instead of the web browser?
