I've tried updating phone numbers on my usage log with nicknames. Every time I click the phone number, a box to add/update the number pops up very briefly. I've changed a phone number to a nickname several times before.
It wasn't working for me the other day, either. I'm wondering if it has something to do with the recent outage or hiccup or whatever the web site was experiencing because there's also other features that don't always work correctly or consistently.
Being able to make updates to nicknames in your My Verizon usage logs is definitely important, kngoff11. It is certainly a nice feature to help quickly identify calls in your call log online. We would like to gather some additional details so we can help work on getting this fixed. What happens if you try a different web browser? What happens after you clear cookies & cache in your browser? If you're unsure how to do this, please let us know what browser you're using, and we can provide some steps.
-Joseph
Hello kngoff11,
We just want to check in and ensure that we are doing all we can to help. Please let us know further details.
-Colin
I tried to do the same thing on Firefox, but couldn't. The box to add/change nicknames blinked on for 1-2 seconds and the disappeared.
Hello, kngoff11, I just wanted to check in to see if the steps we provided earlier helped with being able to update My Verizon. Please let us know if additional assistance is needed, we are standing by to help.
-Lauren
I am having the same problem. I have tried on 2 browsers - Chrome and Edge.
Hey, kngoff11, I'm just checking in to see if the steps we provided helped. Please reach out if further assistance is needed.
It's still not working for me. This isn't the first time that it's been messed up; it's happened several times over the years, unfortunately.
I tried to add a nickname but could only add one character/letter.
Thank you for that information. So we can best assist, I will be sending a Private Note.
I have the Same problem and it is a pain in the butt!! I hope they fix it soon!!!!!
I have tried different browers, deleted cache's and tried different devices in my home and it still will not let me update!
different browsers do not remedy the problem
We appreciate the updated information, ohshat. We're definitely still hard at work on figuring this out. What happens when you try to do this via the My Verizon mobile app instead of the web browser?
Using the Verizon App, I've tried to add/update the nicknames. When I first used the Verizon app to add a nickname, it worked. I even checked the Verizon website to make sure it retained the nickname. Since that first attempt, I've found that the added nickname is not retained through the Verizon app or Verizon website. I've tried multiple times to add the nickname, but it doesn't work. The only thing that has changed is the length of time that the "Add/Update Nickname" box stays visible.
