Need to log into my account to buy a new phone ASAP. My phone is broken ๐คฆ๐พโโ๏ธ, so I canโt receive the verification code. I canโt log in to my account!!!!!!!
I know how important it is to have access to your online account, especially when your phone is broken. We do have limited ways to assist with this, as our own verification typically relies on access to a phone on your account. Please be on the lookout for a private note from us.
Also, if you don't have access to another phone on your account, the best option would be to visit your local store with a photo ID to help. You can find the nearest local store here: https://www.verizon.com/stores/
-Joseph
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