Can’t reset password/error message
Tc671
Enthusiast - Level 1

I got a message that my Verizon account has been locked, but when I try to reset the password, I am taken to an error page that says "sorry we are not able to process your request at this time." I am looking for assistance to resolve this issue so I can log back into my account.

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vzw_customer_support
Customer Service Rep

 

We're sorry to read that you are having issues with accessing your My Verizon account. Have you tried clearing cookies from your browser? ~Peter

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