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Cancellation of my SA due to changes made by Verizon causing me material adverse affects.

I have been with Verizon over 10 years now.
I currently have a SA with Verizon Wireless and also active ILA's (QTY 5). Verizon has notified me today 1/25 of a change to my account, they are raising the cost of each 5G line I have active by $4.00 each. This is causing me a material adverse affect and I need to cancel my service agreement due to no fault of my own.
Now my ILA contract clearly states It is a separate agreement and can withstand a SA cancellation. Still forcing me to pay out in full the agreement upon SA cancellation, I agree.
Now comes the nitty gritty, of my 5 devices they all have discounts, my primary phone number, I traded in a paid off device and was awarded a $800.00 credit, my other 3 phone lines were gifted free for opening a new cell line. And my watch was also discounted for opening a new line.
The discounts above were part of my SA, not part of my ILA. Due to this, upon cancellation of my SA due to no fault of my own, Verizon should be held 100% ACCOUNTABLE TO HONOR THE DISCOUNTS. They will not return my Paid off device I traded in so that will be honored. And all parts of my SA should be honored, discounts included.
I will be reaching out legal advice regarding this and if you or anyone you know has been in this same situation please reach out we are getting taken advantage of. This has to be against the law, us as customers should be protected.

DEFINITIONS
(SA) - SERVICE AGREEMANT
(ILA) - INSTALLMENT LOAN AGREEMENT

Comments

Verizon_Support

jamesgjesse86, we understand that prices of many things are increasing and we want to make sure that we are able to provide you with the best value with a plan that fits you best. We'd be happy to complete an account analysis with you to see what plans fit you best and offer you some different price points. To best assist, we'll be sending a Private Message.

~Izzy

jamesgjesse86

I will call in again @ 1500. The $10 discount I was offered is not acceptable. I want my cancellation as noted in my SA I am entitled to. Due to my discounts being part of my SA not my ILA they must be honored by Verizon as part of my cancellation. That is the only acceptable conclusion. If I cancel my SA for non-payment, or any fault of my own I lose everything that is ok. But this cancellation is at the fault of Verizon. They need to honor all parts of the contract. Not pick and choose, as I am held to it by the same standard.

LLBeth

I have 2 bars for cell service at the most ever! I live in a rural area, most time phone will not ring and goes to voice mail? Most calls fail. I have yet to see 5G on my phone I have had for 2 yrs! I pay for the service but don’t get it (or much of any service). Yet, they want to raise my rates? I have been with th for 25+ yrs. I know AT&T is building a tower nearby and Verizion will “rent” part of it so it should help. But they really are raising the bill on sub par service? If it were not for wifi I would be screwed. When electric goes out I have NO cellular service. I already pay a lot for what I do not get. $8 isn’t big in the scheme of things but it is when I am not getting the same service as 80% of Verizion customers but still pay the same. Frustrated and thinking AT&T might be the best bet but I have a new phone on contract so they have me hooked. Yes when they increase the rates they should let you out of the terms that keep you there (or not apply till the term is over).

pau

Verizon_Support

LLBeth, we appreciate you sharing your concerns with us. We understand the importance of having a reliable and working service when you need it. We also understand that no one likes to see an increase in their bill. We would be glad to review your specific account and service concerns further to ensure that we have provided you the most accurate details. Please let us know if we can assist further.

-Andi

jamesgjesse86

They told me the first call they will cancel with no early termination cost but I have to pay out all of my ILA's in full. That is what I say is incorrect, the discounts are part of my SA, so it should be honored by Verizon since it is their fault it needs to be cancelled. Yes $12 dollars is not much to a single individual, but to Verizon the millions of subscribers adds up quick. And I cannot accept or allow this to go on. I cannot afford to pay more for a service that is already costing me as so much.

Verizon can honor my SA in full to include my discounts on devices or I will sweat this one out to the end. I have 60 days from notification of the change causing me a material adverse affect, today 1/25 is day 1.

Verizon_Support

We just wanted to check-in with you to see if you still needed help with this issue. We’re standing by to assist, so please let us know.

-Deb

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