Cancelled Travel Pass but I didn't confirm it, but I already got off the Verizon plan
boricha
Enthusiast - Level 1

I called Verizon on the phone earlier today about cancelling Travel Pass and also about switching over to T-Mobile. She took care of cancelling Travel Pass and I received a text at the time to confirm the quote, but because my wifi was slow in the room I was in, I was unable to click the link to confirm it. However, I'm trying to click it right now, but I think because I am now off the Verizon plan, I am completely unable to access my Verizon account. I was wondering if I still have to confirm the cancellation of my Travel Pass or if it automatically will confirm because I'm no longer under Verizon. Please help!

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2 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear about you leaving the Verizon family. We want to make sure everything is right on your canceled account. We'll send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep

We know how important it is to make sure we are able to clarify this situation, and we are here to help. If you still need assistance, please authenticate through the previously sent link.

~Freddy

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