Cancelled my verizon cell service, but still have an Arlo go camera with a Verizon sim. I can no longer access my account online.

[cmobley64]

I have created a login my my email since my phone number is no longer valid with VZW, but when I attempt to link my services via account number the web page just keeps erroring out. I have tried to use the link in the email I received concerning a bill credit, but no luck. Please help!

[vzw_customer_support]

cmobley64 We're sorry to read that you're having issues with accessing your account. Have you tried clearing out the cookies on your browser? ~Peter

[cmobley64]

I've tried multiple browsers in incognito mode, focus, etc. Also tried my Verizon app on my phone. I can login, but I get the no linked services message, when I try to link based on account number it errors out. 

[vzw_customer_support]

In this case, we would recommend reaching out to Arlo Customer Service for additional assistance, as we do not have a way to manage Arlo accounts through this platform.

~Freddy

[cmobley64]

But, I pay a monthly fee for the Verzion sim, I can do that 100% through Arlo? Also, I have a fairly large credit, is there anyway for me to check that credit and get final bill pdf's?

[vzw_customer_support]

Hello cmobley64. We would love to answer these questions. In order to use our app you would need a Verizon device on an active line. No, a refund i sent at the end of the billing cycle and then a email and mail copy of the final bill will be generated. -Joe

[cmobley64]

I do have a Verizon device, I purchased the Arlo camera through Verizon, its has a VZW Sim and I pay a monthly connection fee to Verizon for this device. But I can no longer access any account information, I received a few emails with links to bills, etc, but when I sign in there are no services associated and the website errors out every time I try to associate the arlo camera. I have tried my account number, the arlo "phone number" no luck with either. 

[vzw_customer_support]

Hello, being on top of your equipment is crucial, especially if you are attempting to manage them.

~Gilbert

[vzw_customer_support]

Let's dig deeper into your situation. What occurs when you attempt to log in to your Verizon online account? Have you attempted to register (if yes, what occurs)?

~Gilbert

[vzw_customer_support]

We definitely want to make sure that we do everything we can to help with your billing concerns. To better assist, we'll be sending a Private Message. 

~Izzy