My phone will not turn on and I cannot log in to Verizon because of the two factor authentication, I just tried to call from a friends phone (9:45am EST) and it said it was outside of business hours?? I need to log in to get an insurance claim for it. How am I supposed to log in?
We definitely want to make sure that you are able to process an insurance claim for your damage device, and we will be glad to help. You can actually process your claim without having to access your My Verizon account through the following link: https://www.asurion.com/claims/verizon/
Also, if you still need assistance accessing your account, we can definitely help. We've contacted you via Private Note. ~Geo
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