Dear Verizon,
I am writing today to share my disappointment on how you credit your loyal customers. I was only credited $10.81 cents on my account for 3 days of interrupted TV service and the 15+ hours I've spent trouble shooting on my own and on the phone with tech support. I had 3 tech call to fix an installation issue with my set top box. As a loyal customer of 12 years, I am worth more than $10.81. Your customers are worth more. You need to do a better job giving credit and to keep your customers happy. I asked for further credit but your customer support rep said that was not possible. Customers would be happy to get waived month(s) of service. You are a multi billion dollar company, you can afford to do this.
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