Customer Service Runaround Without Resolution

[Sayala564]

Hello, I am a new customer. I decided to switch from TMobile and give Verizon a try. It was a huge mistake.

one of my lines didn’t have service and tried to call customer service for help but was on hold for over an hour and was given the run around transferred to multiple departments that would eventually hand up on me. I have not been able to get the help that I need and one of my lines still does not have any service. I am starting to regret my decision. I never had any customer issues with T-Mobile 

[SynthpopAddict]

Sorry to hear your Verizon experience hasn't gotten off to a good start.  The line which has no service sounds like a porting issue where either the port failed or Verizon needs to redo the port.  Have you checked with your old provider to make sure there wasn't anything going on with your account with them, as that can cause them to hold a number?

Verizon's Porting Department may be reached at 888-844-7095.

[vzw_customer_support]

We are here to help! Check your inbox for a private message.

-Joe

[vzw_customer_support]

Sayala564, We understand how frustrating it can be when switching carriers doesn't go smoothly, especially when you encounter service and support issues right out of the gate. We have sent a Private Message to continue the discussion related to the concerns outlined in your post. If assistance is still needed, please engage with us there.

For anyone else in the community experiencing similar technical difficulties or needing immediate support, we encourage you to use the following resources:
In addition, an instructional step-by-step video on activating your device can be found here: https://www.verizon.com/support/how-to-activate-device-video/
To add to what’s been mentioned regarding a possible porting error, please refer to the following link to check the status of your port: https://www.verizon.com/switch-to-verizon/check-status/

We appreciate you choosing Verizon and are committed to earning your trust. -Red