After 20 hours total of being on phone with diffrent verizon reps . Every 2 to 3 reps tell me diffrent reasons of why. I've asked to speak to supervisors managers anyone other than a rep.......they leave messages I never get a call back from one. Never have I spoke to one. They check and see if one will get on phone but always busy. Always so they leave a message. All I want is 1 reps and 1 supervisor to just call me and deal with my situation other than me calling lime I just did again after 2 hours 16 minutes AGAIN. Nothing is resolved but just heard a whe.new explanation of why this problems occur. I would never suggest anyone go to Verizon.
Hi Suzanne, I'm sorry to hear you're having such trouble getting a concern resolved. So We can gather more details we will be sending a Private Message.
-Melissa
We just wanted to send another check-in as we have not heard from you in some time. If you still need help, please reply here. Otherwise, you can contact us through these other channels for support: https://www.verizon.com/support/contact-us/#mobile Just as a heads-up, we do have limited support hours here on these community forums. We're only available from 8AM - 7:50PM ET, Monday through Saturday. If you message outside those hours, there will be a delay in our reply.
-Joseph
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