Customer Service
dc004540
Enthusiast - Level 1

Verizon has proven to provide the most horrible customer service in my 55 years of being a consumer.  Between the on-hold times and the deceptive account reps, I have ended my 30 year stint as a Verizon customer.  Example-I have friends who use other cell phone carriers with comparable plans that are paying significantly less than we were for our Verizon service and they were satisfied with their service.  I called Verizon and once I went through the voice prompted menu to get to a human being (the web site was very vague as to what the plans provided), I was connected and told the person we wanted to lower the cost for our two phones.  Our current costs were $122.00/month.  After a bunch of back and forth, the rep told me she could do something for $74.00/month.  I said ok and when our bill came through, it went up to $148.00/month-more money!  I called another rep and after being on hold for 45 minutes total, she put me back on my old plan for $100.00/month which throttles data at 2 GB.  I said okay and then called Consumer Cellular and got a plan for 2 phones with 5GB of data per month for $45.00 with tax.  Consumer Cellular customer service was quick, courteous and in 20 minutes i had my new plan and will be cancelling my Verizon service.

1 Reply
vzw_customer_support
Customer Service Rep

dc004540, we are saddened to read that you decided to leave us. You should have a seamless experience when you are doing business with us and we are sorry to read that was not the case for you on multiple occasions. While you are now with a new carrier, please don't hesitate to reach out to us if we can offer additional assistance in the future. 

-Andi

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