I recently downgraded my plan to reduce costs based on my needs. I made the change effective on the billing cycle date. On the day the plan was switched, I received a message that the phone was not registered in the network and could only make wi-fi calls. I used the online troubleshooter request to receive a call for technical support. Thankfully, I was called very quickly. I explained my situation and Adam assured me that he had 2 years of experience and would resolve the problem. The problem was the SIM card. If the card was corrupted, I could visit the closest Verizon store to get it replace or one could be shipped to me. However, he wanted to do a reset first. Fortunately, after the reset corrected the problem, and my phone was fully functional again. Adam was extremely patient and nice. I appreciated that the troubleshooter option with call back response was handled so promptly. Often times, I have found leaving call back requests elsewhere means waiting hours to get a call back. Sending thanks to Adam from Egypt, now living in New York. NOTE: I am sorry that sending feedback for great customer service is so cumbersome. Apparently, Verizon doesn't really need to know how customers feel about their services. However, there are lots of ways in which to complain or get help. LOL! Fortunately, this is the first problem I have had to report in a really long time, and I am happy it was resolved so promptly.
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