Disable 2 factor identification

kbm
Enthusiast - Level 1

How do I disable 2 factor identification?  My account indicates it is disabled but every time I attempt to view my account it is requested. 

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6 Replies
vzw_customer_support
Customer Service Rep

Hello, KBM!
I will love to share with you all the steps to remove it.
Please, PN me in order to properly assist you.

>Luis

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yeraunt
Enthusiast - Level 2

How do I disable 2 factor identification? My account indicates it is disabled but every time I attempt to view my account I keep getting notifications on the app to allow ONE TIME access.

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vzw_customer_support
Customer Service Rep

Thank you for reaching out about your account options. So we can gather more details we will be sending a Private Note. 

-Melissa

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Jraley02
Newbie

I need help Turing off 2 factor authentication. 

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vzw_customer_support
Customer Service Rep

Hello Jraley02, I'm more than happy to walk you through removing Two Factor Authentication from your account. I'll include a step by step guide below. 

1. Login to your My Verizon App

2. Click on Account Tab 

3. Click on Edit profile & settings

4. Scroll to Security and click tab Two-factor authentication

5. Select to turn on or off for each number on your account

 

-Christy

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vzw_customer_support
Customer Service Rep

Helool Jraley02, just checking to see if you were able to follow those steps to turn off 2FA.

-Joe

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