When I purchased my two new phones, part of the purchase consideration was the price of the phones and a promised credit as an incentive to move to the 5G phones. I did that, and the expected benefit was prorated across several years (3?). Verizon recently announced a price increase and I was upset about that, because I'm retired and live on fixed income.
I called and the rep told me to change my plan to the "new and better" unlimited plan because it would automatically adjust and I'd be paying less each month through the end of my contract. Very good news to me, as before mentioned fixed income.
Well, the real result is that the Verizon price increase was temporary and my bill which went down because of my change to the new plans just jumped up to even more than the announced price increase I had wished to minimize.
I was assured this wouldn't happen and after spending several hours on live chat with a rep he told me that the plan wouldn't allow the previous agreed to promotional credit and I had to move to an unlimited plus plan (which has features I neither need nor want).
So I had a contract agreed to when I purchased these phones which I carefully calculated to allow me to stay within my limited budget. However, the new plan which was supposed to protect me, REMOVED MY AGREED TO PROMOTIONAL CREDIT WITHOUT INFORMING ME IT WOULD HAPPEN.
Verizon is reneging on my promised discount. They may be using nice words about it is no longer available, but they initiated the change and then removed my discount. Shameful.
Thank you for taking the time to reach out with this experience. We are consumers too and do not want surprises when it comes time for our bills. Would you allow us to do a bill/account review to make sure you are receiving the eligible promotions, any changes that could impact a promotion, and look at options that will continue to meet your budget. To get started, please respond to the Private Note being sent now.
-Deb
Please tell us more about any changes recently made on your account. We are here to do a deep dive to address the billing and options to meet your budget. We appreicate you giving us a chance to earn your trust again.
-Deb
A couple of months ago, Verizon informed me that there would be a price increase on my plan. As I"ve outlined, I'm very sensitive to price because my wife and I live within the confines of fixed income as we're both retired.
When I got that message, I contacted Verizon support via chat to discuss options I could use to mitigate the cost increase.
The chat rep used your tool to show price result once I changed to the new plan (which I had not expressed interest in) and showed me how it would be "better" and actually cost less once I did the change.
I was pleased but I'm a bit of a skeptic and challenged him/her to explain. The rep couldn't explain the resultant lower cost but said it's all I had to do.
I did it, and this month my price soared again and when I reached out to support I spent several hours trying to understand and protect my new price. Eventually EdS quit responding to me questions and I was left high and dry in my efforts to come to a fair solution.
My new monthly "price" was $112 and change and now it has gone up to $138 and change due to the new plan, WelcomePlus. It includes charges for expanded storage in the web.
I don't know how to describe it further, and stick by my comment that Verizon just perpetrated a nasty bait and switch on my account, whether by ignorance of your representative, or even worse, by a nefarious plan to extract ever more revenue from people who neither want, nor meed all the bells and whistles.
I had the exact thing happen this summer-I was forced to a different plan due to an increaseโspike to two Verizon reps and have documentation via chat that everything would stay the same-the next month was a discount then the promotion I had on an iPhone 13mini was cancelled out and charging me the two years remaining on the promotion (monthly)
Iโm completely disappointed when I did my due diligence and was told twice everything would stay the same
Oh, no! Losing out on your monthly discounts can be overwhelming, especially if you were informed otherwise. Verizon is here to offer the support you need.
For additional info on the discounts Verizon has to offer, click on this link: https://www.verizon.com/discounts/alt/?allo
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Verizon Social Media Team immediately contacted me! The representative provided me a private link to chat โshe thoroughly reviewed my account and promotion issueโthe problem was resolved quicklyโthank you to the rep I chatted with and all the VZN Social Media Team that reached out to me as soon as I posted my problem
Same issue here with Verizon, first i was told we wouldnt be getting hit with an increase since we were "grandfathered" in. Then we were charged the increase. Was baited into changing all of my plans into the new ones based on which one fit each person in the family appropriatetly (we have 5 lines). Later received a fee for 1 line that we were unable to put it on the lowest plan due to the trade in credit for that phone. We adjusted it back to the previous plan (which costs more than the new plans). Fast forward 6 weeks and I'm receiving emails that all of my promo credits are going to end due to the change in phone plans. Spend over an hour on chat with a rep who states 'there is no issue, all of these promos qualify on the plans you have, you can just ignore the emails, you will still receive your credits'. New bill comes out and we are no longer receiving credits for 3 of our phone lines due to the plans they were moved to. Spent over 3+ hours on live chat today and was given the wrong information multiple times again. So they can increase my bill, but if I try to cancel my account, I'll be charged the fee for all of the phones that we've traded in and paid for up until this point. It is a complete bait and switch and they should be ashamed of the way they are doing business.
The last thing we want is for you to lose your promotions, and we want to make sure we're correcting any issues you're having with your bill. Please be on the lookout for a Private Message we'll be sending you so we can help you get this all taken care of ASAP.
~Jesse
Hello,webrider, we know it's important to stay within a budget and we're glad to help with your billing costs. So we can best assist, we will be reaching out via Private Note.
-Lauren
We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile
-Deb
Verizon pushed their new plans by adding a surcharge to customers on old plans, so I switched to the new plans not even thinking it would affect my device trade in promo credits but apparently the new plans void any current device trade in credits. Do not ever switch plans while receiving trade in promo credits. It will not go well. Itโs been three months and multiple calls and chats and I have yet to get my billing and some incorrect charges fixed. Verizon shouldnโt force customers to switch when they know it will void the device trade in promo credits and not mention it at all while making the switch.
Same thing just happened to me. I was I formed via email I will no longer receive promotional phone credit in one of my lines because of the plan change. Disgusting
Which plans donโt qualify for the promo credits?
We understand the importance of managing your offers. Verizon is here to help.
You can always check deal details through our official offers page: https://www.verizon.com/deals/.
Promotion restrictions depend on the offer you are currently on. What does your promo consist of (discount amount, purchase date, etc.)?
~Gilbert
Lost my employee discount as well
Good morning Wfmary. Let's work together to review all possible discounts available to you with Verizon, including eligible employee discounts. Please reply to the following private message and we will get into the details of the account.
-Deb
The same recently happened to us we got two new phones through Verizon just a couple weeks ago and we lost our senior discount. Weโre in our 70s and we can barely afford to get through all of this with the higher prices and Verizon never said anything about the new plans that we had to get and that we lose our senior discount how can we get that back? They are so deceiving. I almost wanna get rid of everything and weโve been with them for over 20 years
The last thing we would want to see is for you to leave us after two decades of loyal support, Vicsedi. I know how much staying in my budget matters, and it's almost more important today since the price of everything is so much more, and I am here to help. Can you tell me more about what happened when you upgraded? Was there any other changes besides the new devices?
-Joseph
Start a new topic or ask questions in the open forum.
