I am writing to formally lodge a complaint regarding the repeated issues I have encountered while trying to submit the Early Termination Fee form. Despite my efforts, I have filled out the form three times, and each time, Verizon claims it was never received.
I have already contacted your support team via phone and chat with over 20 representatives, yet the problem persists. The links provided for form submission do not work, which has only exacerbated the frustration of this situation.
I am extremely dissatisfied with the lack of resolution and the inconvenience caused. It is unacceptable to promote a process and then make it virtually impossible for customers to complete it. If this issue is not resolved promptly, I am considering canceling my service entirely.
I request immediate assistance to ensure that my form is processed correctly and that my concerns are addressed. Please confirm receipt of this complaint and provide a timely resolution.
Thank you for your attention to this matter.
