I am writing to formally lodge a complaint regarding the repeated issues I have encountered while trying to submit the Early Termination Fee form. Despite my efforts, I have filled out the form three times, and each time, Verizon claims it was never received.
I have already contacted your support team via phone and chat with over 20 representatives, yet the problem persists. The links provided for form submission do not work, which has only exacerbated the frustration of this situation.
I am extremely dissatisfied with the lack of resolution and the inconvenience caused. It is unacceptable to promote a process and then make it virtually impossible for customers to complete it. If this issue is not resolved promptly, I am considering canceling my service entirely.
I request immediate assistance to ensure that my form is processed correctly and that my concerns are addressed. Please confirm receipt of this complaint and provide a timely resolution.
Thank you for your attention to this matter.
Hi Dross2306, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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